![]() It is always a privilege to work with technically competent minds. I am truly amazed by your superlative troubleshooting skills. ![]() It will be a delight to assist you here.Ī superb job was done by doing such exhaustive copious troubleshooting. ![]() After reading your post I see that you are having issues with the Microphone and want assistance regarding that. Hi for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I AM REPOSTING BECAUSE I SEE THAT MY SUPPORT ASSITANT HAS RETIRED AND I AM STILL DEALING WITH THE PROBLEM Yes, i update time to time as sson as i get a notification Yes if you are talking about windows 10 and i tried to UPDATE ALL the drivers in AUDIO INPUTS /OUTPUTS in DEVICE MANAGER Yes, and no kind of error or anything is hown Yes i did but it is the same case even now. ![]() Please re-post and let me know the detailed results of the troubleshooting steps provided, the answers to the questions above. If this post helps you to resolve the issue, please pay it forward by clicking "Accept as Solution", to the right of the Thumbs up icon. You can click the thumbs up icon to show gratitude! Here is a document from Microsoft called Troubleshooting in Windows and another called Using Automated Troubleshooting from Microsoft. Here is a document for you called Resolving Microphone Problems - Use the following steps to test, check hardware and connections, update audio drivers, and configure Windows sound settings. Just download and run the application and it will help with the software and drivers on your system that need updating. Here is a link to the HP Support Assistant if you need it. Have you done updates with the HP Support Assistant? Have you tried a system restore back to a time when it was working? Have you tried to use the troubleshooting tool?ĭid you raise the Microphone volume level? Have you tried uninstalling and reinstalling the drivers? Is the microphone and headset integrated or are they separate pieces of equipment? When performing a hard reset please note remove any and all USB devices. In the meantime, have you tried performing a hard reset. I would be happy to assist you. I just need your Model Number ( How Do I Find My Model Number or Product Number?). Once I have the proper information I can find out all of the specifications of your Notebook. I understand that you are having an issue with both an internal and external microphone. I read your post and looked at the screenshots you had provided. REPLY FROM HP SUPPORT ASSISTANT LONG BACK No of devices it shows when i plugged my earphones - in the pictures OS- windows 10 64bit (updated few days back )problem persisted with previous OS windows 7 too After all this i tried to use the internal mic and that doesnt work too but when i literally hit the laptop i see green bars next to internal mic going up all the way(refer to pictures) but not when i talk. I double checked with my ear phones they are fine and and i went through few forums and did the suggested procedures like opening the sound settings and changing the default input and etc nothing worked. My pavailion dv6 laptop has two 3.5mm jacks as in the picture and when i plug in a earphone i could hear the audio but when i try to talk it doesnt work means it doesnt take my voice in and when i plug the ear phone to the other microphone jack it woudnt work then too.
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